ResearchNOTES
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January 2010
Become a "Great Communicator"

"The ability to express an idea is well nigh as important as the idea itself." -- Bernard M. Baruch, 1870-1965, American Financier

No matter what kind of work you do, your ability to communicate your written and spoken messages can greatly affect your business relationships and professional success. To help you get your message across, this issue of ResearchNOTES includes some interesting websites for improving your business communication skills:

Mind Tools, a career and leadership development company, offers excellent free articles on improving communication skills at www.mindtools.com/page8.html. Find out about making a great first impression, active listening, questioning techniques, and more.

From Inc. magazine, Better Communication with Employees and Peers www.inc.com/guides/growth/23032.html) is a collection of articles packed with quick tips on such topics as communicating change, how to say you're sorry, and writing well on the web.

At the Free Management Library (www.managementhelp.org), you'll find well-written articles for all types of organizations. Scan the list of topics for communications-related articles, including "Interpersonal Skills," "Communications (Writing)," "Groups Skills," and "Organizational Communications."

See you next month,
Marcy

Marcy Phelps
Phelps Research
Author, Research on Main Street: Using the Web to Find Local Business and Market Information (Forthcoming)
+1 303.239.0657                        Email: mphelps@phelpsresearch.com
Web: www.phelpsresearch.com     Blog:  www.MarcyPhelps.com